Set Mode LLC is a music services business, primarily
engaged in publishing. We also offer consultation (like giving
a second opinion) and minor edits of songs.
It is the customer’s (your) responsibility to read and
understand the following terms and conditions before using
this website, requesting services, placing an order, or paying
(www.setmode.net).
PRIVACY
We value privacy. Your sensitive information is protected
both online and offline, including what is sent through our
contact form, to our email or uploaded to our website.
Protected sensitive information includes all your files, your
name, phone number, address, email, payment processing
information, and any other information you may share with
us. We do not use any kind of tracking cookies. We
safeguard your personal information from unauthorized
access, through access control procedures, network
firewalls, and physical security measures.
This website (www.setmode.net) contains material which is
either owned by us, licensed for us, or consented for use.
This material includes, but is not limited to, the design,
layout, look, logos, appearance, any audio/video, and
graphics. Reproduction is strictly prohibited and will be
prosecuted to the fullest extent of the law. Unauthorized use
of this website may give rise to a claim for damages and/or
be a criminal offense. Please respect our creativity and our
intellectual and digital property and that of our other
customers and artists.
We do not share or sell your personal information. We
request information from you on our order form. You must
provide the necessary contact information and financial
information in order to make any purchase and payment to
us. Financial information is used for billing and is not stored
by us. Set Mode LLC uses secure SSL encryption to protect
your personal information and is passed from your browser
to our servers. We use other physical, electronic and
procedural safeguards to protect the security and
confidentiality of the information we have collected and to
prevent unauthorized access to or discloser of your
information.
We collect personal information for the following purposes:
- To provide our users with ongoing customer assistance
and technical support; - To be able to contact our Visitors and Users with general
or personalized service-related notices; - To comply with any applicable laws and regulations.
We may contact you to notify you to troubleshoot problems
with your account, to send updates about our company, or as
otherwise necessary to contact you regarding any agreement
we may have with you. For these purposes we may contact
you via email, telephone, text messages, and postal mail. If
you don’t want us to process your data anymore, please
contact us.
PAYMENTS
Payment must be made in full after submitting your order.
Payment can be made online through our website,
(www.setmode.net). We accept payment through major debit
and credit cards and Visa Secure Checkout, along with bank
transfers (e-checks/ACH).
If our agreement allows you to pay in installments, you are responsible for paying on time, and if you choose any of the recurring payment options available on our website, it is your responsibility for cancelling the payment after it is made in full. Set Mode LLC can withhold services if you do not pay the agreed-upon amount within the agreed-upon timeframe. We will also not refund payments that you forgot to cancel.
*Note: Prepaid Credit/Debit Cards, Paypal / Zelle (or any
similar peer-to-peer payment method), and Western Union
are NOT accepted.
All payments are final and *non-refundable (*see Refunds section below for more details).
UPLOADING MATERIAL
It’s your responsibility to follow the instructions we will
provide on how to properly prepare and send your material
for our services.
Mixing your own work can be done at home. You can do it
yourself. However, if you can’t hear what you are mixing very
well in your home, any further mixing or mastering we
provide for you might not turn out like you want it. We can’t
fix mixing choices you make. If you choose to mix your own
work and you can’t hear clearly what you are mixing, then
you might be better off hiring someone (or us) to do this part
of your creative process in order to get the best results.
You are responsible for:
- The quality of the recording;
- Sufficient headroom on all tracks;
- Correct preparation of any material sent for mastering;
- Arrangement and layout of vocals and instruments;
- Ensuring all audio files needed for the service ordered are
included; - Ensuring the material has been prepared and sent correctly,
including the spelling for the song name, artist name and
other credits; - Ensuring all notes and requests are included in detailed and
clear documentation; - Ensuring contact information is provided and spelled
correctly; - Ensuring cover art and ISRC data is included (if relevant).
- Copyrights, ownership, and/or rights for any uploaded
material; - And order number is included in the upload.
If your material is not prepared or sent correctly, it will either
not be accepted or the quality of service will be rendered
according to the way the material provided was received.
TURNAROUND TIME
The timeline for completion of a project is on a case-by-case
basis, depending on when we receive your material, on how
many revisions are needed, or how much work is involved.
Turnaround time for consultation (second opinion) or minor
edits is 2-4 days.
For mixing, the initial turnaround time for revision is 7 days.
After that, subsequent revision turnaround time is 2-5 days.
For mastering, we will provide you with an estimated
turnaround time after you submit your initial requests and
instructions.
All orders are rendered on a first come, first serve basis. All
turnaround times stated on our website or by e-mail are only
an estimation. In any event, the turnaround time may be
extended any time after purchase, with no prior notice. Rush
delivery may or may not be available. Just ask us about it if
you really need it soon, but if available, it will cost more to
rush. Please allow margin and ample time for us to deliver
the highest quality possible.
PROJECT COMPLETION
Customer satisfaction is of the highest priority. Once you are
satisfied with the mix(es) and/or master(s), and the files are
packaged and delivered by e-mail or download link, the order
is closed. If you want to make further edits or changes, the
project will be treated as a new project and all relevant new
costs and fees will apply.
STORAGE
After your project is completed, the material you’ve sent to
us will be deleted from our systems 10 days after. After this
point, revisions, radio edits, instrumental exports,
performance exports, acapella exports, and processed stem
exports will no longer be an available option to purchase for
the specific song. Unless you re-send your material and have
the song mixed and (or) mastered again.
REFUNDS
Set Mode LLC services are irrevocable goods, and we do not
offer any full or partial refunds. We believe in keeping you
happy, so if you are unsatisfied with your results, so we are
willing to make any small changes and adjustments free of
charge (before Mastering).
Depending on the situation, we may issue credits for our
services in the amount determined by us if a refund is
requested. These credits can only be redeemed up to 60 days
after being offered. You are responsible for understanding
this upon purchasing any service from us.
CONTRACTS
Set Mode LLC will write contracts with each individual artist
regarding their published material. The contract will include
specific details about how their work can/will be used, both
our and your responsibilities and obligations, and ownership
shares and any other related financial arrangements.
REQUESTS
Set Mode LLC has the sole right to refuse any requests for
services. We desire to make you happy, but we unfortunately
cannot fulfill every request. This would cause our final
products and services offered to decrease in quality and lose
value, which we think is bad for Set Mode LLC (us) and bad
for you. If we don’t fulfill your requests for services, please
keep your head up, keep a positive attitude, and keep being
creative!
UNDERSTANDING AND
RESPONSIBILITY
By using this website, requesting services, placing an order,
or paying www.setmode.net, you automatically agree to all of
these terms listed. You are responsible for reading and
understanding the entire Terms & Conditions, including the
refund policies. You are also responsible for making sure all
questions and concerns are answered before placing an
order or paying at www.setmode.net. If you have any
questions, please contact us and we will be happy to answer
them for you.
Set Mode LLC (www.setmode.net) may at any time amend
this policy without notice to you, the customer. Changes and
clarifications will take effect immediately upon their posting
on the website. It is the customer’s responsibility to review
this policy periodically (especially before making any
payments). For more information visit us online at
www.setmode.net.
By making a payment on www.setmode.net, the customer
states that they have read and agree to all of the above
Terms & Conditions.